Privacy Policy

Last updated: June 25, 2026

Welcome to Raza Rida Care (“we”, “our”, or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

1. Information We Collect

We collect information that you provide directly to us, including:

Personal Identification Information: Name, email address, phone number, billing and shipping address.
Payment Information: Credit/debit card details or UPI information (processed securely through our payment partners; we do not store card details).
Order Information: Products purchased, order history, and transaction details.
Account Information: Username and password when you create an account.
Communications: Messages you send us via email, WhatsApp, or contact forms.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders, including sending order confirmations and shipping updates.
Communicate with you about your orders, account, or customer service requests.
Send promotional communications (only with your consent; you may opt out at any time).
Improve our website, products, and customer experience.
Comply with applicable laws and regulations.
Detect and prevent fraudulent or unauthorised transactions.

3. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers: Trusted third-party vendors who assist in operating our website, processing payments (e.g., Razorpay, Stripe), shipping orders (e.g., Shiprocket, Delhivery), and sending communications.
Legal Obligations: When required by law, court order, or government authority.
Business Transfers: In the event of a merger, acquisition, or sale of assets.

All third-party service providers are contractually required to keep your information confidential and use it only for the services they provide to us.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, understand how you use our site, and deliver relevant advertisements. You can control cookie settings through your browser; however, disabling cookies may affect certain features of our website.

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include SSL encryption, secure servers, and regular security audits. However, no method of data transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order data is typically retained for a minimum of 7 years as required under Indian accounting and tax laws.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Right to access the personal data we hold about you.
Right to request correction of inaccurate data.
Right to request deletion of your personal data (subject to legal obligations).
Right to withdraw consent for marketing communications at any time.
Right to lodge a complaint with a relevant data protection authority.

To exercise any of these rights, please contact us at the details below.

8. Children’s Privacy

Our website and products are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@razaridacare.com
WhatsApp: Available on our website
Address: Greater Noida, Uttar Pradesh, India

We will respond to your inquiry within 7 business days.